At Charmed Tips, we strive to provide you with the best possible products and customer service. We understand that sometimes, a return or exchange may be necessary. Please read our policy below for returns and exchanges:

1. Eligibility:

• To be eligible for a return or exchange, the nails must be new, unused, and unopened.
• Returns or exchanges are accepted within 30 days of the purchase date.

2. Return Process:

• If you are interested in initiating a return, please contact us at support@charmedtips.comor fill out our contact us form.
• Provide us with your order details, including the purchase date and product information.
• Our customer support team will guide you through the return process and provide you with further instructions.

3. Shipping Charges:

• Please note that customers are responsible for the return shipping charges.
• We recommend using a trackable shipping service to ensure the safe and timely return of the product.
• The original shipping charges are non-refundable.

4. Condition of Returned Items:

• The product must be returned in their original packaging, unopened, and unused.
• Please ensure that the product is adequately protected during the return shipping process to avoid any damage.

5. Refunds and Exchanges:

• Once we receive and inspect the returned items, we will process your refund or exchange.
• Refunds will be issued to the original payment method used during the purchase.
• Exchanges will be processed based on the availability of the desired item.
• Please note that shipping charges for the exchanged item may apply.

6. Non-Returnable Items:

• For hygiene and safety reasons, we cannot accept returns or exchanges on used or opened nail products.

7. Contact Us:

• If you have any further questions or need assistance, please contact us atsupport@charmedtips.com or fill out our contact us form.
• Our dedicated support team is ready to assist you.

Thank you for shopping with Charmed Tips. We appreciate your business and are here to help you with any concerns or inquiries you may have.