Our Commitment to Quality:
At Charmed Tips, we take immense pride in ensuring that our products meet the highest standards of quality. However, if you find that a product you’ve received is damaged or defective, we’re here to help. Below is our policy for returning damaged and defective products.

1. Reporting:  
   Please report any damaged or defective product to our customer service team within 7 days of receiving your order at support@charmedtips.com

Provide clear photographs and a detailed description of the issue to expedite the process.

2. Return Approval:  
   Upon receiving your report, our team will evaluate the issue and, if deemed valid, approve the return. We will then send you a Return Merchandise Authorization (RMA) number and instructions on how to send the product back.

3. Return Shipping:  
   For all approved returns, Charmed Tips will cover the return shipping costs. We’ll provide you with a prepaid shipping label to ensure a hassle-free return process.

4. Product Inspection:  
   Once we receive the returned product, our quality control team will inspect it. If the product is indeed damaged or defective, we will process your return as per the options below.

5. Return Options:  
   You can choose one of the following options for damaged or defective products:
   • Replacement: We will send you a new product at no additional cost.
   • Refund: We will refund the full amount to your original payment method.
   • Store Credit: Receive credit to shop for any product on our site.

6. Processing Time:  
   Replacement products will be shipped out within 5 business days of us receiving the returned product. Refunds or store credit will be processed within 5 business days.

7. Exclusions:  
   Products damaged due to misuse, neglect are not eligible for return under this policy.

8. Contact:  
   For any queries regarding this policy or to initiate a return, contact our customer service team at support@charmedtips.com or complete our contact us form. Our dedicated support team is ready to assist you.

Thank you for choosing Charmed Tips. Your satisfaction is our priority, and we strive to ensure you have a seamless shopping experience with us.